Maneesh D.

From 16 Nov 2014 to till date whatever I have earned is removed by freelancer.com and they have given some bull$#*! reasons like thatr the Employer whoi hired me have done some voilation., for few projects they informed me that Employer have posted a Invalid project.

They Have removed approximately 320 EUR from my account.,

Please find the below conversatio n with freelancer.com representative...

09:09 * Your Question: Why all My money is deducted?
09:09 * Please wait and one of our operators will be with you shortly.
09:09 Dorothy B: Hi, this is Dorothy. Welcome to Freelancer.com Support Desk.
09:09 * You are now chatting with Dorothy B (Email and Chat Representative) - General
09:09 Manish: hello...
09:10 Dorothy B: Hello, Manish.
09:10 Dorothy B: How can I help you?
09:10 Manish: why from last 10 days freelancer is deducting money from my account?
09:10 Dorothy B: May I know your username so I could assist you further?
09:10 Manish:?
09:10 Manish: *a******@o****. Com
09:11 Dorothy B: Thanks for the information, Manish.
09:11 Dorothy B: Please give me a moment to review your concern.
09:11 Manish: please help
09:12 Manish: yes I am waiting.
09:14 Dorothy B: Thanks for waiting, Manish.
09:14 Manish: yes
09:15 Manish: pleases tell me? What is the reason?
09:16 Dorothy B: It appears that the transactions were reversed for the projects "account creation for several download a music track" and 'account creation.'
09:16 Dorothy B: The project was deleted by the admin so all the payments were reversed.
09:16 Manish: freelancer is responsible for my money which is given by my employer...
09:17 Manish: it was in my account.,
09:17 Manish: no I dont trust you...,
09:17 Manish: than why you are noty allowing me to chat with my employer?
09:18 Manish: he is saying that he have not done anything from his side...
09:18 Manish: his payment was in my account...
09:18 Manish: so how he can remove?
09:18 Manish: payment?
09:18 Dorothy B: You were issued a warning regarding this matter, Manish.
09:18 Manish: why u are allowing somebody after completing the project?
09:19 Manish: no... I have not recieved any warning.,
09:19 Manish: my employer was warned about this project.,
09:19 Manish: why you are sending warning to me?
09:19 Manish: what I have done wrong?
09:20 Manish: I have spend my money to purchase songs
09:20 Manish: for my employer
09:20 Manish: and he paid
09:20 Dorothy B: The warning was sent to you for you have participated on invalid projects are previously said.
09:20 Manish: I will give very bad review on all the social media pages about freelancer.com
09:21 Manish: hello?
09:21 Dorothy B: You won't be able to contact your employer on the said projects anymore for the projects were deleted.
09:21 Manish: than why did you allowed such a project to
09:21 Manish: get
09:21 Manish: awarded to me?
09:21 Manish: it is your fault...
09:21 Manish: now
09:21 Manish: so why you are deducting money.,
09:21 Manish: seee
09:21 Manish: i am very clear towards this
09:22 Manish: you have not even returned the money to my employer.
09:22 Manish: you have taken all money of my lasty 3 projects.,
09:22 Manish: or send me a proof...
09:22 Manish: you have cheated me with 3 project.
09:23 Dorothy B: We did not cheated you, Manish.
09:23 Manish: so where is my money gone?
09:23 Dorothy B: The payments for the said project was reversed for the said project was invalid.
09:23 Manish: why they post this project continuesly 2 times?
09:23 Dorothy B: I recommend that you communicate with your former employer regarding this matter.
09:23 Manish: to whom the money is reversed?
09:23 Manish: ok.,
09:24 Manish: so can you please give me there all the contact details?
09:24 Dorothy B: I am unable to provide the contact details, Manish.
09:24 Manish: why did hyou took money earned by me?
09:24 Manish: when my employer was satisfied?
09:24 Dorothy B: That would be a breach of our Privacy policy.
09:25 Manish: ohhh
09:25 Manish: breach of polocy?
09:25 Dorothy B: As previously said, the payments were reversed because the projects were invalid.
09:25 Manish: why are you asking in your email to contact the employer out of freelancerr?
09:26 Manish: Who decikdes if the project is vallid or Invalid?
09:26 Manish: why i was not informed before accepting the project?
09:26 Manish: its your fault...
09:26 Manish: I have used my money to purchase songs fhim
09:26 Dorothy B: I understand, Manish.
09:27 Manish: so hopw i will pay them now?
09:27 Manish: how i will pay my crfedit card?
09:27 Manish: where i will find employer now?
09:27 Dorothy B: As previously said, please contact your employer regarding this matter.
09:27 Manish: why are you stealing money from my account?
09:27 Manish: please give complete contact details so that i can contact them?
09:28 Manish: you are also not allowing me to chat with employer
09:28 Dorothy B: I am unable to provide the contact details, Manish.
09:28 Manish: can you please tell me how to find those employer outside freelancer?
09:28 Manish: why did you removed money which i kept in my account?
09:29 Manish: why are you taking it from my account?
09:29 Dorothy B: It was reversed because the projects were invalid, Manish.
09:29 Manish: please give me all the data... where this money is gone?
09:29 Manish: from my account.
09:30 Manish: reversed? Which account?
09:30 Manish: is it taken by freelancer?
09:33 Dorothy B: It was not taken by Freelancer.com, Manish.
09:33 Dorothy B: As previously said, it was reversed for the projects were deemed as invalid.
09:33 Dorothy B: I suggest that you contact your former employer regarding this matter.
09:34 Manish: please give me a written information that you have reversed this payment., I will also send 1 email to your CEO Matt regarding this
09:34 Manish: Dorothy B are you gone insane?
09:34 Manish: I said I only know
09:34 Manish: freelancer.com
09:34 Dorothy B: No, Manish.
09:34 Manish: who is a mediater between me and employer
09:35 Manish: and money was, with
09:35 Manish: freelancer escrow
09:35 Manish: and it is stolen now.,
09:35 Manish: who is responsible?
09:35 Manish: escrow account holder...
09:35 Manish: freelancer.com who didn't even informed me
09:35 Dorothy B: I recommend that you create a ticket regarding this matter, Manish.
09:36 Manish: before removing the money from my account
09:36 Manish: see, yesterday I requested to release $300+
09:36 Manish: i should have recieved the money by tomarrow
09:36 Manish: I have to pay
09:36 Manish: my credit card bills
09:36 Dorothy B: The payments you received from the said projects were reversed as the projects are considered invalid.
09:37 Dorothy B: This is also the reason why you have received an email warning.
09:37 Dorothy B: For your reference, projects that involve the creation of accounts are not allowed on our site.
09:37 Manish: which i have used to complete the project taken from freelancer.com
09:37 Dorothy B: You will have to directly contact your employer as the payment cannot be transferred through the site.
09:37 Manish: so it means the money is stolen by
09:37 Manish: freelancer.com
09:38 Dorothy B: It was not stolen by Freelancer.com, Manish.
09:38 Manish: where is the money?
09:38 Manish: who have taken the all the money from my account?
09:38 Dorothy B: As said previously, it was reversed back to your employer the projects were invalid.
09:38 Manish: I am not that rich...
09:39 Manish: you have directly removed money from my account?
09:39 Manish: also i spend 10% for accepting projects...
09:39 Manish: why didn't you checked?
09:40 Manish: where it is written that creation of accounts for a employer are not allowed?
09:40 Manish: please tell me right away in
09:40 Manish: u TOS?
09:40 Manish: if you cant show me?
09:40 Manish: I will sue your company...
09:40 Manish: i swear.
09:41 Dorothy B: Here's our Terms and Conditions, Manish:
09:41 Dorothy B: https://www.freelancer.com/page.php?p=info/terms
09:41 Manish: which line states that I am not allowed to create the account for my employer?
09:42 Dorothy B: Also, the projects which are known as invalid can be seen on our Frequently Asked Questions.
09:42 Manish: if it is mentioned than again I will again sue yourf company.,
09:42 Dorothy B: Kindly click on the link provided:
09:42 Dorothy B: https://www.freelancer.ph/faq/topic.php?id=21
09:42 Manish: why you are aloowing so many people to create email etc for websites.,
09:42 Manish: wait I am checking.
09:43 Dorothy B: At the bottom of the page, you'll see why the projects you completed were invalid that's why the payments were reversed.
09:43 Dorothy B: Alright, Manish.
09:43 Manish: what is this freelancer.ph?
09:43 Manish: I know freelancer.com
09:43 Manish: i dont know freelancer.ph
09:43 Manish: now again I will sue your company
09:43 Manish: for giving me wrong url.,
09:43 Manish: which was not mentioned in the TOS.
09:44 Dorothy B: Here's the correct URL then, Manish: https://www.freelancer.com/faq/topic.php?id=21
09:44 Manish: I will not read this
09:44 Manish: now.,
09:44 Dorothy B: Alright, Manish.
09:44 Manish: you are also not sure about what to show...
09:44 Dorothy B: Is there anything else that I can help you with?
09:44 Manish: I am reading all from freelancer.com
09:44 Manish: please dont show me a url which is. Ph
09:45 Manish: beacuae
09:45 Dorothy B: Okay, Manish.
09:45 Manish: i never signed up on freelancer.ph
09:45 Dorothy B: I understand, Manish.
09:45 Manish: so please confirm that you are misguiding and trying to cheat me by providing a wrong website TOS or
09:45 Manish: page url
09:45 Manish: which i dont know.,
09:46 Dorothy B: I am not misguiding nor trying to cheat you, Manish.
09:47 Manish: if this are your tos?
09:47 Manish: I will send all this conversation to company head. If i will not get my money as I was promised yesterday.,
09:47 Manish: than why did you allowed me to remove money yestrday and sent an email to my employer saying that " Ciao marcog1,
Stai per essere avvertito formalmente a causa di participating in invalid projects ******* and *******."
09:48 Manish: I can see that
09:49 Manish: freelancer cancelled the withdrawal tomarrow...,
09:51 Manish: so many freelancer are increasing facebook likes, why dont you stop them?
09:51 Manish: why you are aloowing so many people to increase facebook likes everyday?
09:51 Manish: I will send this conversation to Matt for sure., and post wherever possible.
09:51 Manish: how they are doing this?
09:51 Manish: aare they not creating accounts?
09:51 Dorothy B: Your withdrawal request was canceled for the payments you've received for the said projects were reversed, Manish.
09:51 Dorothy B: Alright, Manish.
09:51 Manish: why it was reversed
09:51 Manish:?
09:52 Dorothy B: Because the projects were invalid, Manish.
09:52 Manish: my employer dont have any issue with project he paid me happily and he was satisfied with my work.
09:52 Manish: he paid me through freelancer why did you removed money from my account.?
09:52 Manish: how I will find him now?
09:52 Dorothy B: Freelancer.com has the right to delete invalid projects and later on reverse the payments.
09:53 Dorothy B: As previously said, we do not allow projects whose content may create liability.
09:55 Dorothy B: Are you still there?
09:55 Manish: that 9000 was from my pocket.
09:55 Manish: i have paid from my pocket.
09:55 Manish: already your employers from freelancer was cheating me...
09:55 Manish: by not paying complete money
09:55 Manish: but now you have removed my money directly from my account and
09:55 Manish: i dont have any contact information of those employers
09:55 Manish: myes
09:55 Manish: yes
09:55 Manish: i am here.
09:56 Manish: you should do that...
09:56 Dorothy B: We can refund the projects fees for you, Manish.
09:56 Manish: but you should tell me also that the project which i am
09:56 Manish: because i already paid lot of money for his project to complete...
09:57 Manish: no i want all my money including those i have lost for the previouse project ID
09:57 Manish: who are you to remove money which I have earned?
09:57 Manish: why you have reversed?
09:58 Manish: when they confirm the project is completed?
09:58 Dorothy B: I'll be refunding your project fees for " account creation for several download a music track" and "account creation."
09:58 Manish: why did you deleted the project?
09:58 Manish: and what about the project ID *******?
09:59 Dorothy B: As previously said, the projects were deleted because they were invalid.
09:59 Manish: freelancer have eaten payment of 3 projects.
09:59 Manish: so you can send my earned money and than you can warn if there was issue with the project.
09:59 Manish: why you are telling me after completion of the project?
09:59 Manish: why?
10:00 Manish: why you are telling me now after stealing money from my account
10:00 Dorothy B: The project "uk email list 1" was deleted because your employer pieremacor have violations.
10:00 Dorothy B: His account was also closed.
10:00 Manish: how you are saying me to contact the employer out of freelancer.com
10:00 Manish: when your terms doesn't allow
10:01 Manish: to contact outside the freelancer.com
10:01 Manish: IO have all the proof of this...
10:01 Manish: in my email and today I was asked by the freelancer.com and you to contact the employer outside the freelancer.com
10:01 Dorothy B: I'll send an email for your employer marcog1 regarding this matter, Manish.
10:02 Manish: to get the money. Isn't it violation?
10:02 Manish: you are directly telling me to voilate your terms now
10:02 Dorothy B: No, Manish.
10:02 Manish: after stealing my money which was kept to my account
10:02 Dorothy B: I'll be requesting your employer to communicate with you regarding the said projects.
10:03 Manish: now you are saying that you will be requesting my employer to reverse the payment.
10:03 Dorothy B: I will be requesting your employer to contact you, Manish.
10:03 Dorothy B: Kindly give me a moment to send the email to your employer regarding this matter.
10:04 Manish: just before few minutes you said that i will have to contact Employer.
10:04 Manish: pleasae be on your words. Dont change your statement...
10:04 Manish: why are you saying this now?
10:05 Manish: why everyday freelancer is wasting my valuable time?
10:05 Dorothy B: I am helping you in initiating contact with your employer, Manish.
10:05 Manish: I want all compansation If i will prove that you are a real scam on Internet or else return all my money on the time which was promised yesterday
10:06 Dorothy B: I can only return your project fees for these invalid projects, Manish.
10:07 Manish: yes, now i was informed by your automated system that I will get my money tomarrow by maximum 25th Nov 2014
10:07 Manish: so I want all my money on the time which was promised.,
10:09 Dorothy B: I have refunded your project fees, Manish.
10:09 Manish: in case i will not get all my money on time which was informed to me when i send the withdraw request tomarrow I will post this conversation to CEO and post it to 1000 social media site, youtube, as many as place i can find on Internet,
10:09 Dorothy B: You may check it on your Transaction History for verification.
10:09 Manish: what about money stolen from my account?
10:10 Manish: i am not concerned about project fee I pay you...
10:10 Manish: i am concerned about where is the money what I earned.
10:11 Dorothy B: I have also sent an email to your employer, marcog1.
10:11 Dorothy B: Here's the ticket ID for your reference: QHA-383-*******.
10:11 Manish: I will make sure that I am sending this conversation to CEO and
10:12 Dorothy B: You can contact us back to know its status.
10:12 Manish: see I want resolution right now.,
10:12 Dorothy B: Alright, Manish.
10:12 Manish: in case my employer doenst checks emails than?
10:12 Manish: how he will pay me now?
10:12 Manish: what is the guarantee?
10:12 Manish: now?
10:13 Manish: that my employer will pay again, becuase for me he have already paid via freelancer and i recieved also but this money was stolen from my account.
10:14 Manish: it is your responsibility
10:14 Manish: as you dont allow me to communicate with the employer
10:14 Dorothy B: It is your responsibility, Manish.
10:14 Manish: and everyime you removed money after completing the project, when employer released.
10:16 Manish: money was kept in escrow owned by freelancer.com, my money was in my freelancer account on 24th November 2014 in the morning 8 IST and when I checked in the evening it is gone from the account and now you are saying that it is my responsibility.
10:16 Manish: do you know what are you talking?
10:17 Dorothy B: Yes, Manish.
10:17 Manish: how, it is my responsibility when money was with you?
10:17 Manish: how, it is my responsibility when money was with you?
10:17 Manish: how, it is my responsibility when money was kept with you?
10:17 Dorothy B: As previously said, the money was reversed into your employer's account.
10:18 Dorothy B: That's why I suggested that you contact him.
10:18 Dorothy B: But since you won't be able to contact him anymore, I created an email sent to your employer requesting him to communicate with you regarding this matter.
10:18 Dorothy B: The money was not stolen from you, Manish.
10:19 Manish: okay, so finaly you confirm that money was reversed to employer.
10:19 Manish: alright, agreed on this
10:19 Manish: so now freelancer.com is asking me to contact employer without giving any contact information from last 3-4 days...
10:20 Manish: please keep me in cc
10:20 Manish: in all your email
10:20 Manish: which you are sending to my employers.
10:20 Dorothy B: That's why I have sent an email to your employer, Manish.
10:20 Manish: why you have not included me in CC (email) when you wrote to my employer? Are you a thief?
10:20 Dorothy B: For you won't be able to contact him anymore since the invalid projects were deleted.
10:21 Manish: ok.,
10:21 Dorothy B: No I'm certainly not, Manish.
10:21 Dorothy B: You can contact us back regarding the status of the email, Manish.
10:21 Manish: so why didn't you kept me in CC (email) to keep me updated on this issue?
10:22 Dorothy B: You can only ask for its updates through the Support Desk, Manish.
10:22 Dorothy B: You can contact us back and provide the reference ticket ID that I've given you.
10:23 Manish: see the money was removed from my freelancer.com account and it should be back to my account., I dont know what you are going to do... I cant see what you are doing now to resolve this issue, you said you send an email to my employer but where is the proof of the email? I dont trust freelancer.com anymore
10:23 Dorothy B: The proof is the ticket ID that I 've given you, Manish.
10:24 Manish: tomarrow i was going to get my money as per the withdriwn reciept email recieved from the freelancer.com
10:24 Dorothy B: I understand, Manish.
10:24 Manish: but in the ticket ID there is no copy of the email are attached
10:24 Dorothy B: But your withdrawal request was canceled for the funds were reversed to your employer's account.
10:24 Manish: please include me in cc for my reference
10:25 Dorothy B: I cannot do that for that would also be a breach of Privacy Policy.
10:26 Manish: see this is totaly your fault, two times you have done this with my account I am not going to keep Quite I am going to highlight this issue to highest level.
10:26 Dorothy B: For you to be able to know the status of the email sent to your employer, you may contact us back and provide the ticket ID.
10:26 Dorothy B: Alright, Manish.
10:26 Manish: you have already asked me to breach the privacy policy in the conversation in the beguning. Lol
10:27 Dorothy B: No, Manish.
10:27 Manish: what is the update on the ticket ID
10:27 Manish: *******
10:27 Dorothy B: Your employer haven't replied to the email yet.
10:28 Manish: what is the update on ticket ID:- UDL-620-*******
10:28 Dorothy B: Regarding the project "uk email list 1," it was deleted for your employer pieremacor has account violations.
10:28 Dorothy B: Therefore, his account was closed.
10:29 Manish: meanwhile I asked my lawyer to study all the Terms on the site
10:29 Dorothy B: Alright, Manish.
10:29 Manish: and we have not found anything related to account creation on the site mentioned by my freelancer
10:30 Manish: can you please highlight the lines which describe the same?
10:30 Dorothy B: Again, it was stated on our Frequently Asked Questions (FAQ) page, Manish.
10:30 Manish: so many times you have changed the statement...
10:30 Manish: right?
10:30 Dorothy B: No, Manish.
10:30 Dorothy B: I have stated it clearly to you awhile ago.
10:30 Dorothy B: As previously said, we do not allow projects whose content may create liability for Freelancer.com, harm its business operation or reputation, or cause Freelancer.com to lose the services of its suppliers.
10:32 Manish: ohhh..., but that doesn't mean... project which was awarded to my was similar to that.,
10:32 Manish: it was just my clients wish which I was fulfilling...
10:32 Manish: and he was Happy also., he gave me good feedback
10:33 Dorothy B: That's why you have to check whether the project is valid or not before accepting and completing it, Manish.
10:33 Manish: see
10:33 Manish: what you have asked to my Employer?
10:33 Manish: can you tell me?
10:34 Dorothy B: I requested him to contact you regarding the projects reversed payments, Manish.
10:34 Manish: did you provide them my contact information lol?
10:34 Manish: tell me?
10:34 Manish: yes...
10:34 Manish: now can you answer., fast
10:34 Dorothy B: No, Manish.
10:35 Manish: you are wasting my time
10:35 Manish: so how my employer will contact me?
10:35 Manish: when you have not provided my contact number?
10:35 Dorothy B: We'll provide him ways on how he'll be able to contact you.
10:35 Manish: and as i said you have already disabled my messaging with boith of those clients.
10:35 Manish: ohhh
10:36 Dorothy B: Once he replies to the email sent to him, we'll guide him on how he'll be able to pay you.
10:36 Manish: when you will provide him ways?
10:36 Manish: you have sent him email already but you have not provided ways?
10:36 Manish: what are you wwating for?
10:36 Dorothy B: Of course I did, Manish.
10:37 Dorothy B: I have provided him with the initial steps on how he could settle this matter.
10:37 Manish: yes you have already sent the email to my employer saying to contact me.,
10:37 Manish: in that email you have not mentioned my contact details
10:37 Manish: you have not asked to reply to that email
10:37 Manish: are you seriously into a legit business?
10:37 Dorothy B: As previously said, we are not allowed to provide contact details for that would be a breach of Privacy policy.
10:38 Dorothy B: Yes, Manish.
10:38 Manish: now i have sufficient stuffs to prove you are wrong.,
10:38 Manish: why you are just doing copy pest evertime?
10:38 Manish: your statement:- Dorothy B: As previously said, we are not allowed to provide contact details for that would be a breach of Privacy policy.
10:39 Dorothy B: I am providing answers for the questions you keep on asking, Manish.
10:40 Manish: so why did you said that you will provide him ways on how he'll be able to contact you.
10:40 Manish: when it is breach of Privacy policy?
10:40 Manish: are a freelancer.com representative,
10:41 Manish: i have a doubt on you, beacause i know freelancer is a reputed company and your answers are very much fake.
10:41 Dorothy B: We will provide him ways to communicate with you again that does not need the exchange of contact details.
10:42 Manish: if I will not get my payment gurantee and withdrown successfully than i will publish this conversation everywhere
10:42 Dorothy B: I did not say that I will provide him your contact details so that he'll be able to contact you, Manish.
10:42 Dorothy B: Alright, Manish.
10:42 Dorothy B: Will that be all for now?
10:43 Manish: so how my employer will contact me?
10:43 Manish: how i will get the money which was there in my account?
10:44 Dorothy B: He'll be able to contact you still through Freelancer.com, Manish.
10:44 Dorothy B: I will be refunding your project fees for the project "uk email list 1" as bonus credits.
10:44 Manish: now im not able to send him message
10:45 Manish: no i should get money.,
10:45 Manish: these was taken by freelancer...
10:45 Dorothy B: Alright, I'll be refunding the project fees for it as normal funds.
10:45 Manish: i dont know if somebody as a employer was came on freelancer to post a project like that?
10:46 Dorothy B: The payments for the invalid projects were reversed to your employer's account.
10:46 Dorothy B: It was not taken by Freelancer.com.
10:46 Manish: what about the payment done by that employer (this is the employer for whom freelancer removed money 2-3 days bfore)?
10:47 Manish: I dont know who have taken this money...
10:47 Manish: but i know it was with freelancer.com
10:47 Manish: i recieved in my freelancer.com escrow account and now it is gone from freelancer account.,
10:47 Manish: so what was the issue with that project?
10:48 Dorothy B: For the project "uk email list 1," your employer pieremacor have account violations that's why his account was closed.
10:49 Manish: so is that my fault?
10:49 Dorothy B: Therefore, the projects he created were deleted too.
10:49 Dorothy B: No, Manish.
10:49 Manish: why you removed from my account... lol
10:49 Manish: but that project was already completed and i recieved payment with good feedback
10:49 Dorothy B: Because the payments he made might create a liability to Freelancer.com.
10:50 Manish: if my employer is voilating your terms so why are you removing money from my account?
10:50 Manish: how i will know if somebody (Employer) is (have) voilating your terms etc?
10:51 Dorothy B: You may check the employer's validity by running a background check.
10:51 Manish: please answer this is very seriouse i was not saying anything after you removed money from my account with this project..., but when you removed money from second project also than I am asking?
10:51 Manish: ohhh?
10:51 Dorothy B: You can check by reviewing their rating, feedback, as well as if they already have a verified payment method.
10:51 Manish: M i suppose to do background check?
10:52 Dorothy B: You can also check the projects he created whether it is valid or not.
10:52 Manish: why?
10:52 Dorothy B: That is, before bidding on the employer's projects.
10:52 Manish: this is so weired answer
10:52 Dorothy B: That way, you get to avoid situations like this.
10:52 Manish: yes
10:52 Manish: i check there was no positive feedback mentioned on the profile.
10:54 Manish: I checked the profile and the employer was not listed or flagged as he have voilated the freelancer terms... lol
10:54 Dorothy B: Then, you have the option to report the user if you feel that he has violated our Terms and Conditions.
10:54 Dorothy B: * a user
10:55 Manish: if had voilated any terms than, was freelancer waiting for me to accept his project?
10:55 Manish: why didn't you banned him?
10:55 Manish: if had voilated any terms than, was freelancer waiting for me to accept his project? Why didn't you banned him when you know he will voilate?
10:55 Dorothy B: We can only ban a user once he ignored warnings of violations and also if he did a serious offense.
10:56 Manish: by checking all this background., but from myside I checked everything and that employer was clean
10:56 Dorothy B: Alright, Manish.
10:57 Dorothy B: Do you have other concerns that I can clarify for you?
10:57 Manish: so it means you don't have answers on this. Right?
10:58 Manish: first clarify this one...
10:58 Dorothy B: Have you checked whether their projects were valid or not?
10:58 Manish: you have not resolved this problem and asking to resolve the others?
10:59 Manish: for which project?
10:59 Manish: you are saying me to check if the project is valid or invalid?
10:59 Manish: how to check?
10:59 Dorothy B: Your concern regarding the reversed payments will only be resolved once your employer marcog1 responds to the email sent to him.
10:59 Manish: is there any online system to verify?
10:59 Manish: ok.,
10:59 Manish: please answer above question.
11:00 Dorothy B: You can check whether the project is invalid if it has to do with:
11:00 Dorothy B: Advertising services
11:00 Dorothy B: Buying/Selling of Accounts
11:00 Dorothy B: Captcha Projects
11:00 Dorothy B: Cheating on school homework or exam
11:00 Dorothy B: Cloning of websites
11:00 Dorothy B: Craigslist Projects
11:00 Dorothy B: eBay account creation
11:00 Dorothy B: eBay Scam Projects
11:00 Dorothy B: Email account creations - includes social network accounts, etc.
11:00 Dorothy B: Generation of fake reviews
11:01 Dorothy B: Hacking
11:01 Manish: okay where it is mentioned?
11:01 Dorothy B: Money transfer and exchange
11:01 Dorothy B: PVA related projects
11:01 Manish: okay where it was mentioned?
11:01 Dorothy B: Selling of end products
11:01 Dorothy B: Selling of stolen scripts
11:01 Manish: please give me a link?
11:01 Dorothy B: It is on our FAQ page, Manish.
11:01 Manish: where all this is mentioned?
11:01 Manish: i dont see...
11:01 Dorothy B: Here's the link, Manish: https://www.freelancer.com/faq/topic.php?id=21
11:02 Dorothy B: You'll be able to see under the section, "Why is my project invalid?"
11:03 Manish: ok when did you updated this information?
11:03 Manish: and this FAQ is for Employers not for freelancers.
11:04 Manish: why you are cheating me? By showing a faq for Employers...
11:04 Manish:?
11:04 Dorothy B: But still once you accepted an invalid project, the payments will be reversed.
11:05 Manish: who accepts it as invalid project?
11:05 Manish: i dont accept it as Invalid project.
11:05 Dorothy B: It is, Manish.
11:05 Manish: as a freelancer i was never given a FAQ or terms section to read where it was mentioned...,
11:06 Dorothy B: The projects you accepted has to do with account creations, that's why the payments you received were reversed.
11:06 Manish: this FAQ is for Employers not for freelancers... I am a freelancer, worker
11:06 Dorothy B: That's why it is suggested that a user should read all the entries on the FAQ page.
11:06 Dorothy B: Even though you are a freelancer, you should be wary of Invalid projects.\
11:06 Manish: but how i will know that those projects are listed as invalid projects.?
11:07 Manish: but I have never been given this list...
11:07 Manish: now after removing money from my account you are telling me that the project which i completed was invalid.
11:07 Dorothy B: That's why we recommend that our users should read all the entries on the FAQ page, Manish.
11:08 Manish: this is not fare.
11:08 Dorothy B: Yes, Manish.
11:08 Dorothy B: Because it has something to do with account creation.
11:08 Manish: ok.,
11:08 Dorothy B: So in order for you to get paid, we contacted your employer.
11:09 Manish: so if a developer is creating a website where he will have to create many accounts than that will also get marked as Invalid project?
11:09 Dorothy B: Once your employer responds to the email sent to him, we'll provide him with the procedures on how he'll be able to pay you.
11:12 Dorothy B: Are you still there?
11:12 Manish: I dont know how you are dealing with this issue, but I know in the morning there was more than $300 and in the evening also my Employer paid me 40Euro which is removed by the freelancer. I mean it is not thiere in my account now., and I cant withdraw it now.
11:15 Dorothy B: You won't be able to withdraw the funds for it was reversed to your employer's account, Manish.
11:15 Manish: please send the email to other employer also to contact me to pay.,
11:16 Manish: if you will resolve this issue I will never disclose this conversation with anyone. Or else I will tell the world.
11:17 Dorothy B: We are doing our best to resolve issues like this, Manish.
11:17 Manish: ok.,
11:18 Dorothy B: Kindly wait for your employer to respond to our email.
11:18 Manish: because you also know.,
11:18 Dorothy B: You can contact us back regarding the status of the email sent to your employer.
11:18 Manish: can you please email me this conversation?
11:20 Dorothy B: You have the option to upload our conversation, Manish.
11:20 Manish: ok.,
11:20 Manish: why my account is showing -988 Rs?
11:22 Dorothy B: You incurred a negative balance because the payments you received for the invalid projects were reversed.
11:22 Manish: so what is my fault in that.,
11:23 Manish: please make it positive...
11:23 Manish: you have reversed it, before it was positive...
11:23 Manish: see my employer is ready to pay me... you help me right now.,
11:24 Dorothy B: It'll be positive once the payments that were reversed were reinstated to your account.
11:24 Manish: ok., my employer is ready to pay the ammount right now.,
11:25 Manish: my employer marcog1 is saying that he want to pay me for my hard work which i have done... tell me what he will have to do? So i can get the payment from him?
11:26 Manish: he said the money is in his freelancer.com account., tell me the procedure now to come out of this.,
11:27 Manish: my employer is ready.
11:27 Manish: to pay.
11:29 Dorothy B: Yes, Manish.
11:30 Dorothy B: I have seen your employer's response to the email I've sent to him.
11:30 Manish: what i can do to get the money
11:30 Dorothy B: I will be escalating your concern to the proper department.
11:30 Manish: from him
11:30 Manish: see
11:30 Dorothy B: Kindly wait for this issue to be settled.
11:30 Manish: the money was in my account and ready to transferred in my account tomarrow morning after few hrs
11:31 Dorothy B: But then, you still have the option to contact us regarding its status.
11:31 Manish: but you have removed
11:31 Manish: it.,
11:31 Manish: do you know, I have promised my daddy\
11:32 Manish: that i will pay the money of credit card which i have used by tomarrow in the morning.,
11:32 Manish: please resolve this issue.,
11:32 Manish: or I dont have any more trust on freelancer.com
11:32 Dorothy B: Yes we will, Manish.
11:32 Manish: I can trust Employers more than freelancer.com
11:33 Manish: What we will?
11:33 Manish: please show me the status of my withdraw ready to transferred tomarrow
11:34 Dorothy B: Your withdrawal was canceled for you have no funds left in your account because the payments for the invalid projects were reversed.
11:35 Dorothy B: Once this issue has been settled, the funds will be reinstated to your account and you can proceed in filing your withdrawal request.
11:35 Manish: ok.,
11:35 Manish: so why it is getting delayed?
11:35 Manish: what is the reason? My employer is ready to pay me.
11:36 Manish: Will you be able to pay me all money taken from my account which was paid by marcog1? Because my employer says he is ready to pay me.
11:37 Dorothy B: We are now coordinating with your employer regarding this matter, Manish.
11:37 Manish: yes
11:37 Manish: he is online now...
11:38 Manish: talk to him.,
11:38 Dorothy B: I'll be creating a ticket for you as well regarding this concern.
11:38 Dorothy B: That way, you'll be updated.
11:39 Manish: see my employer is waiting for your message.,
11:39 Dorothy B: I understand, Manish.
11:39 Manish: you have returne him E285
11:39 Manish: from my account
11:39 Dorothy B: Our Tier 2 Support will reply to him.
11:40 Manish: no.,
11:40 Manish: when?
11:40 Manish: he is waiting for me...
11:40 Manish: he is my employer...
11:41 Dorothy B: I understand, Manish.
11:41 Dorothy B: Rest assured that this concern will be handled at the soonest possible time.
11:42 Manish: please take my messages seriously...
11:43 Manish: he is online now.,
11:44 Manish: can you please make sure that my money will come within next 24 Hrs? Because i have to show my face to my parents., you see this month I have not earned anything., I have paid from my pocket.,
11:44 Manish: I am married and I have lot of responsibility
11:44 Manish: I am from very poor family
11:44 Dorothy B: I cannot assure you that will happen right away, Manish.
11:45 Dorothy B: But we will resolve your concern at the soonest possible time.
11:45 Manish: I used my money 9000+ Rs to complete the project.,
11:45 Manish: but now I am feeling unsecured.
11:45 Manish: so what should I do?
11:46 Manish: how much hours you want me to wait for the payment to my local bank account?
11:46 Dorothy B: We will let you know the update for this concern through this ticket ID: ANO-969-*******.
11:46 Dorothy B: We will update you with its progress, Manish.
11:49 Dorothy B: Are you still there?
11:49 Manish: yes
11:49 Manish: when you will update me?
11:50 Dorothy B: Once it has been resolved, Manish.
11:50 Dorothy B: That way you'll be able to lodge another withdrawal request.
11:50 Manish: so how i will get my money?
11:51 Dorothy B: Again, we will update you regarding the reversed payments, Manish.
11:51 Manish: so you accept that you are going to get me the reversed by freelancer.com... right?
11:51 Dorothy B: Yes, Manish.
11:51 Dorothy B: Once this issue has been settled, the payments will be reinstated to your account.
11:52 Manish: so you accept that you are going to get me the money reversed the money taken by freelancer.com... right?
11:52 Manish: any turn around time for this?
11:52 Dorothy B: Again, it was not taken by Freelancer.com rather it was reversed to your employers account.
11:52 Dorothy B: *employer's
11:53 Manish: ok.,
11:53 Dorothy B: I am unable to provide on how long this issue will be resolved.
11:53 Manish: it is still in the escrow account?
11:53 Manish: because till than i cant go home...
11:54 Manish: because till than i cant go home...
11:54 Dorothy B: I understand, Manish.
11:54 Manish: it is very seriouse issue for me...
11:54 Dorothy B: The funds will be returned into your account once your employer settles this issue.
11:55 Manish: he is already ready to pay.
11:56 Manish: whats the issue than?
11:56 Dorothy B: The issue is that the projects were invalid, Manish.
11:56 Manish: ok...,
11:56 Manish: so emploer is ready to pay...,
11:57 Manish: now who is not ready to pay?
11:57 Manish: are u?
11:57 Dorothy B: I have escalated your concern regarding the payments for the invalid projects.
11:57 Manish: freelancer.com?
11:57 Dorothy B: Kindly wait for the response.
11:57 Manish: who?
11:57 Manish: im waiting...
11:58 Manish: my employer is also waiting...
11:58 Dorothy B: Manish, your concern is already escalated to our Ties 2 Support.
11:58 Manish: ok im waiting...
11:58 Dorothy B: Since the project is invalid, we cannot allow you to make the payments within the site.
11:59 Manish: so how i will get the money?
11:59 Dorothy B: You will be advised on what to do through the ticket that we have created.
11:59 Manish: can u tell me in chat?
11:59 Dorothy B: you will be advised on what to do on the ticket that we have created.
12:00 Dorothy B: I apologize, but only our Tier 2 Support can give you the proper recommendations.
12:00 Manish: wait checking emaILS
12:00 Dorothy B: They will be contacting you on your ticket.
12:01 Dorothy B: your patience is highly appreciated at the moment.
12:01 Manish: i haven't recieved any response. So far
12:01 Dorothy B: Yes, as this is still being reviewed.
12:01 Manish: my daddy dont understand all this
12:02 Dorothy B: I understand, Manish.
12:02 Manish: he says that Internet is full of scams and frauds... and work from home workers get cheated a lot...
12:02 Dorothy B: I also recommend that you continue to communicate with your employer until the issue is resolved.
12:03 Manish: what i should communicate to him?
12:03 Manish: i never thought freelancer will do this to me...
12:03 Dorothy B: You may inform them, that they will wait for the response from our Tier 2 Support.
12:03 Dorothy B: Both of you will be guided on the tickets I have sent.
12:04 Dorothy B: Please be aware for invalid projects posted on the site.
12:04 Manish: do you want me to send this communication to ur CEO via email?
12:05 Manish: from next time i will be...
12:05 Dorothy B: You have the option to report this by using the Report Project on the project page.
12:05 Dorothy B: Here's the link for your reference: https://www.freelancer.com/faq/question.php?id=134
12:05 Manish: but for this time... it was not clearly mentioned FAQ for freelancer
12:06 Dorothy B: Please not the we only serve as an online venue.
12:07 Dorothy B: You will be guided, both employers and freelancers, through our FAQs and terms and Conditions.
12:07 Dorothy B: I recommend that you also take a part of your time to review this.
12:08 Dorothy B: Is there anything else I can help you with?
12:08 Manish: ok
12:10 Manish: i will get paid throgh freelancer.com right...,
12:11 Dorothy B: For now, I recommend that you wait for any response on the ticket I have made for you.
12:11 Manish: ok...,
12:11 Dorothy B: This is being handled now by our Tier 2 Support and you will be guided accordingly.
12:11 Dorothy B: Please keep your line open for any emails.
12:11 Dorothy B: Will that be all for now?
12:11 Manish: ok...,
12:11 Manish: you tell me?
12:12 Dorothy B: You will received an email, Manish, on your ticket.
12:12 Manish: ok...,
12:13 Dorothy B: Is there anything else I can help you with for today?
12:13 Manish: please resolve that issue fast...,
12:13 Dorothy B: We will, Manish.
12:14 Manish: ok.,
12:14 Dorothy B: you do not have to worry about that.
12:14 Dorothy B: Will this be all for today?
12:14 Manish: ok thanks...,
12:14 Dorothy B: Thank you for contacting our Support Desk.
12:14 Dorothy B: Have a good day.
12:15 * Dorothy B has left the conversation. Click here to leave a message.