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I have not even received my Rosegal order yet and I am already disappointed. I ordered my items on Wednesday and on Thursday, I was reading the online reviews for Rosegal. After reading about the sizes (order larger than your normal size), I immediately emailed the company to see if I could change my size. My order was still being processed and had NOT shipped yet. The customer service policy states that your email will be responded to within 24 hours. Last night, (a full 4 days later from my purchase), I receive a reply back stating that they were not able to mail me a larger size because my item has now been shipped. I feel that if they could have made this adjustment for me since I addressed the issue days before the item was actually shipped. Shame on me for not thoroughly researching a company that I was buying from, but poor customer service on an item that I am sure will not fit and I will not be sending back overseas due to high return costs. My coworkers asked for honest feedback about the company before they purchase, but I will NOT be recommending them.
Mandy M.'s review of Rosegal earned a Very Helpful vote
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Mandy.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Regarding your order, we have sent you an email and gave you a solution, please kindly check it and we will solve all the issues for you soon.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Rosegal Customer Service