I used their services to hire a "developer" based in Bangladesh and they charged me for the same milestone twice because they said that they couldn't charge the original CC I gave them. It has been 3 months and my CC hasn't been able to resolve this issue even though I have proof of the double charge and also I was able to make a screen grab from a page on their site where it clearly shows that they were applying a credit on my acct. Needless to say that they didn't and on top of that, they closed my acct. It looks like you can't file a legitimate claim against them or they will close your acct. As punishment.
On top of everything else, the so called "developer" did on my website was garbage. The site was down for a few hours and it became slower than molasses. There is a reason the developers on that site (mostly form third world countries) are able to be willing to work for less, THEY ARE NOT GOOD!
Hi, Mandy. This is Lara from Freelancer.com. I just checked your account and it is not closed. You just need to refer to the Verification Center to settle the issue. As for the funds, it shows that it has already been refunded to you via ticket ID BLF-244-39716. Should you have further queries or concerns, do not hesitate to contact our Support and we will be more than happy to assist you.