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Purchased a "custom" dress from JJshouse and I took measurements exactly where they said to. $150 later... I have a crappy, poorly made dress with so much extra fabric in the shoulders and bust I could wear football gear underneath! In additon to that i have about 5 inches from where my nipples are supposed to go in the dress and the "natural waistline". I contacted them right away and the best they offered is 15% off the dress after I pay for custom alterations in town. So I now have a useless dress I paid $150 and even with pictures they refuse to refund. DO NOT purchase from this wedsite. The refund policy is 100% lie! You will not get a representative to call you or take time to assist you. You will have better luck getting help at Walmart then fro. This horrible company. Please... It's someones special day... I WARN you that you will 110% regret buying anything from this site.
Tip for consumers:
DO NOT purchase anything from JJ House
Mandi C.'s review of JJ's House earned 8 Very Helpful votes
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Empty.
Items were returned! Why are u emailing me saying otherwise? SCAM!
I ordered 3 dresses on the 'try before you buy' promotion and they sent me the wrong size. I...
Thank you for your sharing.
Sorry that we did not meet your expectation this time. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems.
Your satisfaction is the most important thing to us. We have contacted you and reached an agreement. We have sent you an email. Would you please confirm me back and share your new feedback?
For any issues, you may send emails to feedback@jjshouse.com with the title ”SJ + your order number + your issue”. Our Customer Service Team will handle it promptly and find the best solution for you.
Thank you for your time.
JJsHouse service team
Feedback@jjshouse com.