Manas J.’s Reviews of DressLily & more

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“I ordered a Jacket and after 15 days when I didn't...”

11/25/14

I ordered a Jacket and after 15 days when I didn't see any progress I logged a complain for the same with DressLily.The customer care responded saying I need to wait for another 15 days. When I tried to call the customer care number no one picked up.It is a worse experience for me. Please stay way from this.

Tip for consumers:
Check for the delivery date and conform that you are getting the product in time.Else Stay away from this.

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CustomerService R. – DressLily Rep Over a year old

Dear Manas J.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize.We processed the refund for this order on 11/26. It should show up on the customer's account within the next few business days. We expedited the processing of the refund when the customer contacted us. It doesn't appear this was properly communicated to the customer. We will contact them again to assure him the refund has been processed and apologize for the miscommunication.

Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com