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I purchased a wedding dress for a family in need. The bride was so excited to receive a beautiful dress. I paid the shipping charge with dress order so was dismayed when ups vid for $43.00 showed up! I paid the additional charges after receiving email that I would be compensated for additional charges. When I unpack dress I notice beads are missing from bodice and that pleats are not sewn properly. I immediately tried to contact customer service... No telephone number just email. Now they are refusing to let me return defective dress! Update: I did receive a phone call from representative after posting review. The cosr of dress was refunded. The shipping and customs charge ($65) I lost. However, I did not have to return defective dress so I will find someone that can repair it and than donate it to someone in need. I wish it had been handled this way to begin with.
Mamie H.'s review of JJ's House earned 4 Very Helpful votes
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Items were returned! Why are u emailing me saying otherwise? SCAM!
I ordered 3 dresses on the 'try before you buy' promotion and they sent me the wrong size. I...
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
We have sent you an email with top solution to your email address: Mho***@att.net. Please have a check and give us a confirmation back and we will try our best to help you out.
JJsHouse service team.