Dear Jollychic,
I suggest you guys to give some training for your agents on customer service. They just repeat the same thing again and again. I ordered many things for my sister's b'day. Its been 15 days and they say the order is still being prepared. I want it to be delivered now. I don't understand why the managers don't reply for any of the emails.
Greetings! Thanks for your order in our website. We are very sorry for the troubles in transportation. We has marked your order as urgent one, and try our best to ship it ASAP. Once it's shipped, we will send you an email about tracking No. Anything else needs help, please feel free to email to service@jollychic.com or contact with our online chat.
Best wishes!
Jollychic Customer Service Team