Alot of people seem to have problems with the website and refunds. I ordered mine from amazon and it was so much cheaper. I got 3 bottles for $33. The only thing was that I chose faster shipping and I got it late. They refunded me that extra money so it was ok. The product does work whether the hcg is there or not. I'll give it the 30 day and see from there. Follow the plan and it will work.