I opened a case against my buyer because after I told him NOT to buy the item (a winter coat) he went ahead and purchased the coat. Per his email he said that he didn't care if it was pre-owned as long as it fits him. The coats was NOS= New old stock. He took a magnified pic of the sleeve and claimed it was used. I told him the truth, that the coat was not used, it has been in a closet. Ebay didn't bother to look or read the emails. When I called she told me that they have to side with the buyer. Its so f* screwed is not funny! Now I am out the shipping to the buyer and the return shipping!