Maegan M.’s Reviews of FreeShipping & more

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2/14/15

OMG Biggest joke of a company ever! Probably the rudest costumer service I've ever dealt with. I've never received so much attitude from someone. Also what a scam! Never ready anything about a monthly membership fee and why is it taking so long to get the rebate back. Will never use this site again and will never recommend it to anyone. Not only will I not recommend it, ill defer people away from it!

Tip for consumers:
Don't!!

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Thank you

FreeShipping C. – FreeShipping Rep Over a year old

Hi Maegan, I do apologize for any inconvenience or rudeness you encountered and encourage you to contact me a customerservice@freeshipping.com ATT: Alice, so I can find out more about this and address it internally.

I also wanted to point out that the terms of the membership, including the $12.97 monthly fee are located to the right of where you entered your credit card number on the registration form. It clearly states that if you do not cancel by the end of your trial period, that a monthly fee would start. Since the benefits of the program can total up to $3,000 a year, I urge you to look closer at all the benefits we offer.

Finally when you filed your rebate claim you were informed that it takes 3-6 weeks to process once we receive the required documentation at rebates@freehshpping.com.

Please contact me and I will be sure your account is closed, that the rebate is eligible and that any refund has been issued. Since the benefits of the program can be up to $3,000 per year, you may want to look closer at the program before cancelling.

Thank you

Alice