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madison k.

Contributor Level

Total Points
81

1 Review by madison

  • LiveCareer

5/16/15

I let my sister use this to make my resume, she said it would cost around 2 dollars. I agreed and gave her my card. Neither of us were aware it was signing us up for a 40 dollar per month registration. Note: I am a ridiculously broke college student and 40 dollars means a lot to me! Right after the charge was made to my card I wrote to customer service to see if a refund could be issued, it's been THREE days and no reply. I have no use for this site other than the ONE resume. Terrible experience, and NO help from any customer service representative, after 3 days. I am so upset. > :(

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Laura T. – LiveCareer Rep

Hi Madison K.,

I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.

Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com.

Best Regards,

Anna

LiveCareer

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