Madison K.

I have only ever placed two orders with SkinStore, the first of which was on 5/16/18, which never arrived and still hasnt as of the time I write this, 7/11/18. If you track it right now, it says shipped, not out for delivery or delivered and the last update being Friday, May 18th: Electronic Shipping Info Received at 2:17 PM Shepherdsville, KY.
Customer service was exceptional, and I was offered a replacement or a refund and promptly received the refund I asked for. On 7/2/18 I placed my second and likely last order with SkinStore. Fortunately, this one arrived on 7/11/18, today. Upon receiving the package, it was apparent that it had been either damaged or tampered with.
I opened it to find the Sunday Riley Ceramic Slip, U. F. O Oil, Brightening Enzyme Water Cream and a pouch of samples/freebies. No packing slip and no Sunday Riley Good Genes Lactic Acid Treatment. Upon contacting customer service, I was told However, as we have already had this issue before, we want to raise this with our courier and promptly emailed a disclaimer form to fill out, which says verbatim, I believe the above declaration is true to the best of my knowledge and belief. I understand to make a false statement could lead to prosecution. Any rational person would conclude that SkinStore is accusing me of making this up.
Which I am not, therefore, I have no problem whatsoever filling out the form. For SkinStore to not only fail a customer once, but now twice, and then accuse the customer of fabricating their complaint, when the ball was dropped on SkinStores end both times is equally as hurtful and insulting as it is unprofessional. Tired of the sagas and being belittled. I just wanted what I paid for.
Time to wait for the results of their "investigation" and cooperate with police... seriously skinstore?

Today I received the best customer service from a gentleman named zach. He really went above and beyond to make sure that all of my questions were answered and that I was happy. Thank you so much zach!