I made my entire video not realizing that to download it I needed to purchase the premium package. I did not want to start over since I put a lot of time into it, and I really did not have time to start over. I decided that I would just send it to my email and hope to share it that way. The only problem I was finding now was that the slideshow would freeze on certain pictures, which would then throw off the music. I figured downloading the video would help this problem, however, I can't download it without paying and I am not willing to do that.
Hi Madison, I'm sorry to hear about the confusion regarding our Free vs. Premium features. We do try to make this clear by having the details of all of our memberships available under the "Memberships" section of our homepage and under the orange "Lifetime Premium" button in your Kizoa account. Please contact me at alesa.gawlik@kizoa.com so that I can help with your movie!