Hotwire is the worst place to book a flight if you think your reservation change due to some emergency cicumstances. It happened to me today. Because of some emergency thing, my flight got cancled and i contacted hotwire for the help. I talked with three different customer service representative all of them took more than 30 hours to answer my question. Two of them got nasty and terminated my call. They also asked my number to call back but never called back. All of the three put me in hold for about 2 hours and all of them said the same thing. They also dont say they can or can not help u. The thing is they dont wann help you and they make u wait in ph for longer period of time. I decided not to purchase any ticket from hotwire now onward. They are not serious company. I hate them more than anything else. Dont do business with hotwire.