Maddy S.'s Profile
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Member since: March 2011
1 Review by Maddy
3/20/11
I was pretty furious to find out that Ideeli did not use my return credits to pay for a new order. Really really disappointing; I really thought Ideeli would treat me better than this. I see this as an easy way for them to get more money out of me and then tie me to the site with the return credits I still have. What a disgrace.
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Jason F. [Ideeli.com Rep] Hi Maddy,
Thanks for taking the time to share your feedback on Sitejabber. I'm sorry to hear you weren't able to apply your store credit to an order, and can assure you that we in no way attempt to keep you from redeeming your credits. In fact, per our standard policy, store credits are actually automatically applied to your order at checkout. If you'd be so kind as to share your order number, I'd be happy to look into you account to see what occurred. Keep in mind that your return must be received and processed in our warehouse before the store credit is added to your account and available for use with new orders. I look forward to hearing from you.
Best,
Jason Faria
Customer Service Manager
Jason F. [Ideeli.com Rep] Hi Maddy,
I'm so glad we were able to touch base via private message yesterday evening. It was my pleasure to be of help and to resolve your concern. Thank you so much for your kind words, and remember that we're always happy to help answer any questions.
Best always,
Jason Faria
Customer Service Manager