M A.

I ordered my first pair of shoes from this company that were a regular $40, but got them for $10 with there being some "first order" 75% off deal going on. Which was obviously my first mistake because without my knowledge i was discretely signed up for a VIP membership which CHARGES $40 TO YOUR CREDIT CARD each month. When i received the shoes, they were marked the same size but one was significantly smaller than the other, a major factory issue. I printed off a free shipping label and chose that i would like the same shoe in the same size as my exchange and sent it back in the same bag it came in which was sadly the simplest thing this company has allowed my experience to be. Within 2 and half weeks i received the new pair of shoes. They were correctly sized this time, but the quality of the shoes was just extremely poor. They look cheap and were uncomfortable even when just trying them on. I called customer service to see about returning the shoes to get my money credited back to my card and the lady gave me the run around and i decided to just keep the damn shoes because of all the trouble and the $5.95 service charge fee they were going to impose. I then realized on my bank account where i had been charged $39.95 for this membership i had supposedly signed up for. The only way to cancel this is to call customer service so here i go again dialing the number. The first time i was on hold for a ridiculous amount of time and hung up and decided to try again. When an actual personal answered the phone she asked me why I wanted to cancel and when i responded that i did not use the membership, she hung up on me. I had to keep calling back three more times to actually get someone. I could hear about a billion other customer service people carrying on their conversations in the background of my phone call which was annoying, but finally was able to cancel my membership and be refunded my money. With all that being said; IT IS NOT WORTH THE TROUBLE. THE QUALITY IS POOR. SPEND YOUR MONEY ELSEWHERE.