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Lynsey S.

Contributor Level

Total Points
83

1 Review by Lynsey

  • NastyGal

5/4/16

I have received a bill from UPS for £60.60 for the customs on the package that was sent over to me by NG recently (THE BILL ARRIVED AFTER I HAD ALREADY TAKEN DELIVERY AND THUS I HAD ALREADY MISSED THE OP TO REFUSE IT). This was not at any time discussed during the purchasing process and while paying for the specified P&P on the site. I have subsequently looked through the FAQ and found a paragraph on the subject. I am livid. Not only did I have to pay for my returns package myself (disgusting), that nearly came to the price of the returned item but now I am told that I have a bill for the original package that was sent to me on top of paying for the P&P already!? This is not on. CUSTOMERS BEWARE! This is not a good service and it is a real shame because the clothing is fab. The company are letting themselves down by doing this to their potentially loyal and loving audience.

Tip for consumers:
BEWARE OF EXPENSIVE HIDDEN POSTAGE CHARGES!!!

Service
Value
Shipping
Returns
Quality

Lynsey Has Earned 3 Votes

Lynsey S.'s review of NastyGal earned 3 Very Helpful votes

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