Lynn L.

I was so excited about using this site but am positively outraged with my service! The first time I sent in a bag stuffed to the brim with clothes, but I wasn't sure they would take most of them so I got the insurance. They accepted about 6 items and I got the rest back. I wanted to get something I really liked so it took me awhile to find what I wanted. When I did, I couldn't find out how to redeem my money, so I sent them an email asking what happened. They told me that they had put it towards the insurance so I didn't get to buy anything! In that email I asked about the second bag I sent in as well. I sent nicer, more expensive clothes and its been about 2 months and I haven't heard back yet. They said it probably got lost or something! So, in all they didn't let me redeem my money, they lost a bag of some really nice expensive clothes, and were quite unhelpful! I have not tried shopping there though, so who knows... DO NOT SELL YOUR CLOTHES TO THEM! TRUST ME!