Lynne W.

ORIGINAL REVIEW:
"I placed two orders with Zulily in early February, 2016. One was for five articles of clothing, and the other was for four articles of clothing, plus two identical pieces of furniture. I contacted Zulily on February 23 about returning one of the pieces of furniture. There have been excuses and promises to send the info, but nothing has been forthcoming. Every single piece of clothing has to be returned, due to ridiculous size discrepancies. As of this writing, 4/6/16, I have not received ANY of the requested info about returning any items. It's as if I'm the first customer to ever need to process a Zulily return transaction! Needless to say, I will NEVER shop this website again and will tell everyone I know to choose likewise."

UPDATE TO ORIGINAL REVIEW:
I finally received return labels for all of the clothing mentioned above, but not before I HAD TO PROVIDE Zulily with the dates of each purchase, each order number, each item number and each item description! I remain perplexed, to say the least, as to why Zulily was unable to access this information via their data base.

Regarding the piece of furniture I want to return, it is STILL pending! I was thrilled when, approximately three weeks ago, I received a UPS return label for this item. However, my relief was short-lived when I realized the return label was for only ONE of the TWO cartons in which this item was shipped. These two cartons measure about 4' x 3' x 3' each, and each weighs over 110 lbs. They have occupied a significant amount of space in my living room for more than THREE MONTHS.

It's been three+ weeks since I notified Zulily, complete with photos of each carton's original shipping labels, etc., of this latest problem (I resent the email last week), and I have yet to receive ANY correspondence from them. As I said in my original review, it's as if I'm the first person to ever request a return transaction. In the meantime, I have over $800 tied up with this asinine company.

I say all of that to say this: Stay away from Zulily. Do NOT order from them. Clothing sizing is ridiculously inaccurate. They have no concept of Customer Service. They only grant 'store credit' for returns, and that's only IF they respond to your inquiry.

The opportunities for Internet/online shopping are far too vast to waste your time and money with faulty, impotent and incompetent Zulily!

Lynne W.