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Lynn B.

Contributor Level

Total Points
81

1 Review by Lynn

  • Getaroom

8/14/15

I thought I was calling the hotel directly. When I asked if it was the hotel (twice), the reservations person lied to me. Never said it was not the hotel. Apparently they do not need to tell the customer they are not the hotel, just an ambiguous "central reservations". Proceeded to overcharge me by 25%. The Worst customer service when I called to dispute. Zero satisfaction with their escalations department.

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