Lynn B.

I started out liking this site because you couldn't beat the prices you were getting some really nice items for your children. But I too have had issues with the customer service. I've sent in a few bags and were told they could not sell them because they were dirty but could not give me any proof they were dirty. I wash everything but the new with tags. A couple of my new with tags items they "wouldn't sell" because they said there were missing buttons (on a swimsuit).

The things they did accept and sell I received the minimum amount (. 90 for a brand new winter coat from Land's End). They sold for $12. I'll never send anything to sell to them again.

Also, I've made an inquiry as to way all of the e-mail ads now are for the WOMEN'S clothing? I use to get at least 2 e-mails a week about kids clothes. Now I only get email ads about the women's stuff. Their response was I need to set my e-mail up better to accept all their e-mails. Why would I have to change it if I wasn't having issues before.

You can never get a straight answer from them or proof if you challenge a decision they made. I don't shop here anymore.