I agree with another reviewer. I gave my social security number, my home address, phone number and answered security questions. Then they said I wasn't "verified" and they cancelled my reservation. I had to wait on the phone for 20 minutes to talk to customer service person - they told me to scan my driver's license and send it to them. I don't have a scanner. Then they asked me to make a video and send it to them so they could review it! I gave up. Sorry for the host. He seemed like a great guy.