Lynda B.

I had seen many add about JJ House and foolishly assumed that they were a reputable dress making shop. The ordering process was easy and I even received an email confirming measurements. I felt confident of my choice of dress for my daughter's wedding, but that didn't last long. I received a call from DHL stating that I needed to pay $112 in customs and tariff if I wanted to get the dress delivered. I didn't have any other choices so I did. My dress arrived and what a shock. The measurements were all wrong. I even brought the dress to a local tailor to see if anything could be done about it and unfortunately it is not possible to make the required adjustments. The bolero that comes with the dress won't even go across the shoulders and the stitches pucker in the armpit area. The chest of the dress is made too big and the waist is completely off, too small so the zipper won't go up. I contacted JJ House through several messages and sent various pictures showing the dress. They said that they would give me a 20% on a new order or 10 % toward the cost of getting alterations done. As mention above, the local tailor said that the alterations needed to fix up the dress where not possible. If it was only one issue, I would have said mistakes happens but this dress is useless in it's present form. I am not interested in a discount, I would like to get my full refund.

Update: After communicating back and forth with the company and sending pictures of the problem, I was contacted by Emily. JJ House agreed to accept the return of the dress and to issue a full refund. I am very pleased that we could come to an agreement. You were able to turn what was shaping up as a bad experience into a great remediation.

Thank you for your cooperation.

Update: March 24th
My refund was processed today. Very pleased with the resolution.