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Lv

1
Level 1 Contributor

Contributor Level

Total Points
243

3 Reviews by Lv

  • CycleGear

1/18/24
Verified site experience
  • Amazon

5/2/14

Best retail website... best customer service. Has everything I need (except for groceries, lol)

  • thredUP

4/11/14

I am surprised by the negative review they've gotten. To be fair, I have had mostly positive experience with them through buying. I don't bother selling through them cuz I want to be in control of what sells and how much I get for them... so I have only bought from them. Customer service has been great so far. 5 out of 10 orders will have minor issues, but can be easily squared away with a simply phone call to customer service. A couple of items they automatically refunded me a couple of items that I ordered and they found minor defects with them at packaging. I was impressed. Common issues are due to not-so-detailed description, it's hard to tell if certain kids item fit large or small cuz as we moms all know different brands' sizing is different and even within the same brand, the same size clothes could vary in actual size. And some sweaters shrink after wash and they run too short... wish that was noted in there as well. I think their employees sorting through the clothing, some are not too familiar with kids clothing, sizing, or brands. Some are not familiar with maternity or nursing wear.

A few suggestions
1. Provide more photos and more detailed descriptions. Such as makeup of the fabric, or if the item runs large or small.
2. create a category "outfits" for kids. That would be popular.
3. I am willing to buy brand new under garments on their site (bras, shapewear, etc...)

Overall I have no problem ordering from them again cuz with the few problems I have had, they were all taken care of in a timely fashion. And I have recommended them to others.

Lv Has Earned 3 Votes

lv's review of thredUP earned 3 Very Helpful votes

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