Lula R.

My daughter and I booked a cooking class in Florence through Get Your Guide. As anyone could imagine, we were very excited about it.
We drove all the way from the Chianti region and arrived early to Florence because we were not familiar with the area. We walked for 10 minutes trying to find the meeting place and asking everyone that worked around there. The local phone number was not working and kept going to answering machine.Finally, after many attempts someone answered and when we asked for the right directions, they asked several questions and had us on the phone for a while. After several minutes of talking to them, they said we were late and we could not join the group. Of course we were late because of their bad directions and because they kept us on the phone asking unnecessary information instead of giving us instructions to get to the right place.
When I explained what happened and that we were not able to find the place because of the lack of information on the directions and that they did not answer their phone earlier, they said that there was nothing they could do about it. Our money was taken with no cooking class. Do not use this website. They will take your money and give you no service. Beware of this fraudulent company which does not care about customers.