I bought some items on December 19th, 2014 and they were shipped by December 24th, 2014. Unfortunately my items got lost (I don't get any shipping news since January 19th, shipping # RS*******NL).
I've submitted a ticket on February 27th (because they told me to wait for some more days on February 7th, and the time to make a complaint with paypal ended during those days).
Until now, I'm still waiting for them to answer my ticket. I think I'll never buy from them again. I paid for insurance, so I hope I can get 100% of my money back or at least get my items resent.
It's so annoying, other websites always answer my tickets within 72 hours.
Dear Michael W.,
Thank you for recent comments.
The shipping time can be affected by many factors.
We have applied the refund to customer as required at 2015-03-18 09:13:07 PST. The refund should back to the customers account in 7 business days.
We are committed to assisting every customer at any time.
Best Regards,
Dealsmachine Customer Service