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On its website, Alibaba claims to help if there is a dispute among us (the Buyers) and the Chinese vendors offering their services through Alibaba.com. In reality this is a huge scam. You'd almost think the vendor(s) are paying off someone to get the case closed, without resolution. Most likely, it is Alibaba itself that is closing these cases, without resolution, because they'd like the public to think they are perfect and that all of Alibaba's vendors are trustworthy companies and individuals. The truth is that we got scammed the sum of $23,000 and Alibaba did nothing to mitigate the situation. Therefore, BE CAREFUL when you buy. If possible, do not advance any monies to Chinese suppliers. It is always best to pay with Letter of Credit when the goods get delivered!
Luis D.'s review of Alibaba earned 12 Very Helpful votes
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Hi Luis, we understand your frustration and for us to further assist you, kindly provide us your account information as well as order/case number for a check. Upon receipt of the information, we will do our best to assist accordingly. Thanks for the cooperation!