Lu W.’s Reviews of Sammy Dress & more

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Sammy Dress

Prom Dresses

“Never got my items”

8/7/15

Order Number: M**************S. This was a January order, to date I have not received it! (Its August).

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sammydress h. – Sammy Dress Rep Over a year old

Dear Lu W.

I want to start by extending our thanks to you for providing your extremely valuable feedback to us.

We're very sorry for your concerns and the issues you have raised.

As you selected flate rate shipping and it is an international surface mail, although we cannot stop the package lost from happening, we would resend or refund you according to our company’s policy.

We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en

Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.

Kind regards
Sammydress Customer Service
http://www.sammydress.com/