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Bought a voucher for my fiance's birthday. It seems if you're organised and buy far in advance you cannot refund the voucher. We turned up to the hotel which was not how I imagined it to be, tried a different room, the meals included were just roasts etc etc not worth the money spent. Spoke to the hotel manager, he was understanding said we could apply for a refund but would have to go through travelzoo. After waiting a week for travelzoo to get back to me I had to call again for them to say they'd email again. Finally said I'd bought the voucher months ago so there was no option for a refund. The whole point of using travelzoo was to save money and in the end I spent double because we had to go to another hotel last minute. Work on your refund policy travelzoo its appalling!
Tip for consumers:
Check out the hotel thoroughly before buying. Make sure you won't need the option to refund :(
Lucy B.'s review of Travelzoo earned 6 Very Helpful votes
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Hi Lucy,
We apologize for any inconvenience this may have caused. Please contact Cortney at crush@travelzoo.com so that we may further review your refund request.