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I placed an order on September 17,2015. I received an email showing my whole shipping address, but when I started tracking my package this week, it was being returned for the address was incomplete. I sent an email asking for my money back, received a reply that I cannot open. I dont know what is going to happen, I believe I probably just lost almost #60.00 to this gang.
UPDATE (10/19/2015) - Rosewholesale contacted me, saying that all I needed to do was to follow some link they sent me to get this situation resolved. The problem is that the link does not work, it takes me to a page that says "ERROR: page not found". I sent them two other emails just asking for a refund but so far no one contacted me again. Also, thru their website, there is an option to chat with someone, I've been trying but it doesnt work either. This is the link, if anyone wants to try it: http://support.rosewholesale.com/index/index/review?start_time=*******842&end_time=*******642&token=d5ad8fb13f8d43de099dde2fe4e13b3c&t=AT*******473.
SO, Rosewholesale, what is going to be from now on? My order is still in Miami, at the usps facility, since October 3rd. Can someone contact them to re-send to me or are you going to refund my money?
Lucia P.'s review of RoseWholesale earned 3 Very Helpful votes
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Dear Lucia P.
First, I want to offer my sincerest apologies to you for the issue.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Please note that we have replied you through email and we will send you another. Please check it.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Kind regards
Rosewholesale Customer Service