luce j.

After having booked an entire house in Naples, FL a year in advance, when we arrived, there was no host in sight. Even though we had spoken at length a few days prior, when we would be there and how he would receive us. The "tropical paradise" looked like a dust bowl. The locked front door did not open with the given security code. No chance to reach the host. We were able to open the dead bolt through a doggie door (?!)
An elderly lady was sitting behind a huge fence (not on website). Decided this was not what we signed up for. Called Airbnb who was able to reach host. Host wanted to come with 4 screws and a piece of plywood. We declined and left, needed to find other lodging
In high season. It was 6pm at that point. Host would "work with us" and was "very sorry he
Was not there". End result: host has ignore us and refused to return our rental fee. Airbnb
"customer service" only sends standard notes (each time with a different advisor's name).
One cannot call or write Airbnb. Only respond when they call you or write you. But when they say "case closed", you are on your own. Not a company that will last in the long run.
Short term gains appears to be what they are after. Do not rent from Joseph Borremans
In Naples, FL. Since I was unable to post my review I wonder whether the ones that are
There are legitimate, since they are only super positive.