Luanne O.’s Reviews of Sammy Dress & more

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Sammy Dress

Prom Dresses

“45 days later no shirt”

2/14/16

I ordered on Dec 28, and website says 8-15 days mailing to US. When I still didn't have the item I contacted customer service. At that point told 10 -45 days. There is a big difference between 8-15 & 10 -45 days. The website doesn't indicate that the item is coming from China when you order. Now 45 days & no shirt yet. I needed it for a gift. If I had known the "real" delivery time I wouldn't have ordered. Who knows if it will ever show up. I hsve filed a complaint with paypal, so will see what happens

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sammydress h. – Sammy Dress Rep Over a year old

Dear Luanne,
Thank you for notifying us of your complaint.We are sorry for the inconvenience caused.
In order to verify and resolve the delivery issue in a better way, would you provide us your valid order number and detail information about the issue please？
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/