I placed an order on 11/20/15 for a couple of guitar picks for my Son's Birthday party, which is 12/6/15. The tracking # states that on 11/30/15 a shipping label was created and electronic shipping info sent to USPS. I sent an email inquiring as to why I still have not received my package, and received no response. I called again today, and after 20 minutes of waiting, I gave up. I should have read the customer reviews before placing an order with this company. Looks like everyone else has experienced the same terrible service as I have. Customer service is very bad.