L P.

I ordered ankle boots for my daughter who lives in Paris France. They looked very nice, stylish but still not something that would go out of style. I even ordered a second pair in another color. When she came to visit for Christmas she tried them on and liked them so she returned to Paris with them. Today was the first day she used them. She emailed me that the zipper on the back of the boot kept on slipping open all the time and the boot falling off foot. When she stepped out of the building one step to the street the zipper opened and also heel fell off the boot, she fell literally on her face on the street. So she limped on the corner where there was a shoe repair store, in 10 minutes they reattached the heel and she paid 10 euros for that, about 14 in dollars. After I researched the net I saw the same had happened to several other customers. I called ShoeDazzle and explained what had happened. The only thing they said was they would exchange the item, allowing 45 days. My daughter is very busy business executive in an international company and does not even have chances or running to post office, wait on line, in addition to the trouble she already had. I was also told that she should not have had the boot repaired. I asked if they expected her to limp around the office another 10 hours in business meetings with a missing heel? I explained that the boot is a safety issue for other customers and wanted to talk to a manager. I was told that was not possible, having every excuse not allow that, like being short of staff, etc. etc. In all I was on hold on the phone over one hour, never being allowed to talk to any supervisor. After I explained that my daughter works in one of the worlds largest law firms I was put again on hold and upon the girl returning the most I was told that if I demanded they could pay for the boot repair the 10 euros and also I could return both boots for refund. To mail the boots to USA would cost already the price of a pair, around $50, go through the trouble was not worth it. I only wanted them to be warned about the danger of the design. The girl was very rude and explained to me that she was able to give me all info and there was nothing else to do. A rude girl most likely uneducated just punching return numbers to computer... I would want to warn anybody for using this site, the quality is poor, the customer service is the absolute WORST I have ever experienced! Save your money, trouble and aggravation and use sites like Zappos, onlineshoes.com or amazon that have given excellent service.