Lou S.

First of all, i had to wait nearly thirty minutes before being connected to a technician. The web site made it sound like I was contacting Apple direct, but only after asking three times did the guy admit that they were an Apple "agent", his word, not mine. The technician was located in India, and his English was only barely better than my Indian. He was courteous and knowledgable, but I had real difficulty understanding him. Once I learned that he was not with Apple, I asked him what it was going to cost, and after several questions, he finally gave me their rate structure. I ended up paying $149 for one year service on all my devices which probably isn't that bad. However, every time I have called them the wait has been ridiculously long. Although they did finally fix my problem after two calls and a total of nearly three hours (including waiting time), I will definitely not renew when my year contract is up.