Lou M.

Book Outlet had the books I wanted, which were intended for a gift. The price was good. No problems with sending the books to a different address than mine. Delivery was prompt.

My interaction with iYogi began when I was experiencing a problem with the Norton Internet Security installation on my computer. A Google search on the error message came up with what looked like the Norton site for customer help, which turned out to be a deceptive ad created by iYogi to lure potential customers.

I thought I was talking to Norton customer support when I agreed to give them access to my computer to diagnose the problem. They told me that I had a number of problems on my computer which I agreed to let them fix. They lead me to believe that my computer would run better when these problems were taken care of. I still thought I was on the phone with Norton.

After I was asked to agree to pay for this service I realized that I was not talking to Norton, but to iYogi. At that point I should have said "no" and researched the company, but the technician was already working on my computer, and I foolishly agreed to pay without the research. It was a stupid move on my part. I should have known better, did know better, I admit. When I later did the research I found quite a number of complaints about iYogi's deceptive practices.

My computer did seem to run better for a couple of days but then slowed down worse than it was before I ever started the process. I uninstalled all of the applications that iYogi had installed on my computer and then the performance was at least back to where it was before iYogi got involved.

I also came to realize later that the solution to my original problem with Norton Internet Security required a simple fix which I could have done myself if I hadn't been mislead to the iYogi site.

In short, I got involved with iYogi though a deceptive link, agreed to use their service after they lied to me about being able to improve my performance, and did not receive any benefit from their service.