Lou M.

I ordered an e-cigarette package on the 2nd July, was told it would arrive within 7 working days. It is now the 30th July almost a MONTH later and there is still no product. I have been in contact with the complaints team throughout this month who at first lied to me and told me it should be there "in the next few days" (I heard this a lot), however they have now told me that they have absolutely no idea when it will come as they didn't bother to track the package so it may not arrive, and will not send another. When I asked if there was any update with it 7 days later, I got a sarcastic reply which read "it appears you didn't read my previous email"... yes I did, I wanted more info! Best not to use this company as this isn't the first time it has ended in disappointment with me.