I ordered 4 calendars for Christmas gifts with photos of my boys. One of the calendars - the pages were not even bound into the wire binding - the page fell out. Called and waited for 11 minutes and then they hung up on me! On line chat - they wanted me to take photos of their broken product and send it to them in order for them to reprocess the order and send me a new one! TERRIBLE PRODUCT AND TERRIBLE CUSTOMER SERVICE!