I sent my phone in pristine condition, I even bubble wrapped it as they sent an unprotected envelope. The first offer on the website was £202. They sent me an email to say when they had received my phone and it was in poor condition and they will only pay me £70.70. I was fuming. This website has no phone number to call them so i can only air my frustration via email. They then come back with the phone is not that damaged we will pay you £150. I declined both offers and am now taking legal action. This site are robbing people blind and seem to be getting away with it.