I was dealing with one total scam place about a year ago. I went onto the BBB to look at them and found that they were a total ripoff, saved myself the time money and heartache. But, I looked up an autobody place and got a great recommendation for a place that turned out to be a total dump. I was informed that the BBB profile was over a year out of date, and most of the people working there didn't even know they had a BBB site. The BBB is good place to start, but don't rely on it 100%