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Louis N.

Contributor Level

Total Points
80

1 Review by Louis

  • Everbuying.net

7/1/14

Appalling. Order took a while to ship. Once it arrived it was faulty. Took weeks to get a response to my complaint.
The company expect me to pay return postage to initiate replacement - this would cost almost double the original item cost. Not to mention that I would have to wait for it to reach them, and them then wait for the item replacement to be shipped.
In total, to get a functioning item I would have to have waited around three months, and paid three times the listed price. This is a joke.

UPDATE, AFTER EVERBUYING'S RESPONSE BELOW:
Since writing this review (and since the reply below) Everbuying have insisted that I should pay to have the item returned to them, or pay a further charge to have a replacement sent out (at approximately 50% of the original cost) or they will contribute towards the cost of a repair, a contribution which almost certainly would not cover the cost of that repair.

I cannot say strongly enough: DO NOT PURCHASE FROM EVERBUYING.COM

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everbuying e. – Everbuying.net Rep

Dear customer,

Thank you for taking your time to write your review. We sincerely sorry for the problem that you encounted. It is busy season in our company now, so the reply would be a bit delay, we sincerely apologize for the inconvenience. We stand behind every item we sell so the customer can contact us for the exchanged. If he still wants to keep it we will work out some other accommodation. I would appreciate if you could provide my your order number. I would help you to check all the details. Thank you very much.

Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com

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