Louise C.

Only clicked one star because I couldn't get away with zero. This company is basically in the business of stealing money under the guise of banking. I transferred £50 to my account to use online. I quickly found out that zero websites accept neteller payments, so decided to transfer the money back to the same card I put it into the account with. They said this was a security issue, and I'd have to send them additional i. D information. How can it be a security issue to xfer it to the SAME card they accepted it from? They took it simply enough. I provided two statements, showing name and address details, and my drivers license. They refused to accept, saying they had been cropped - they CLEARLY had not. I resent them, stating in the email that these were uncropped images of the exact information they said they would accept. They refused, saying they were cropped. Nonsense - they were not. This went on for weeks, then I received an email saying that as there had been no activity on my account, they were going to close it and that I had to remove my money from the account, or use it, or it would be taken by them! Tried to get through on phone but no luck, just long wait times. They then sent an email confirming that the company had closed my account and taken my money! Just like that! This is theft, pure and simple. This company needs to be criminally investigated. AVOID LIKE THE BLACKEST PLAGUE!