Was told my order shipped on August 19th. Was shipped out to USA on Aug. 22. Ok, here it is Oct. 8. I've contacted them 3 times and keep getting told to wait "a little longer." They pretty much told me it's my fault for using flat rate shipping. They've told me to contact my local post office and I DID. My post office tells me it should have been here by now, and that's been almost a week ago. Rosewholesale told me it might have been because of a "holiday". A holiday? If my order was shipped to the USA on 8/22 like they said, the only HOLIDAY was Labor Day on Sept. 7. I opened a Paypal dispute and I imagine I will have to escalate it to a claim. I've ordered from China several times before on Ebay, and I have NEVER had a problem. So it's not necessarily CHINA, it's ROSEWHOLESALE that's the problem. *UPDATE*- I did at last get my order--so now I can comment on quality. I really liked the "eyeball" necklace--out of the three things I ordered it was the one thing I truly liked. The shirt was pretty, and will pass--but the dragon earring is unwearable as it will possibly only fit a small child's ear. That being said, with the aggravation and constant emails, even though I DID receive my order, I will NEVER order again.
Dear Lorre T.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
Please be assured that we have sent the emial to you to solve this problem and please reply us.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosewholesale Customer Service