I had cancelled my order after I received calls from the manufacturer in China. My conversations with them made me uncomfortable buying my wedding dress from them. I verbalized and communicated via email through dhgate that i wished to cancel my order. The first dress arrived 3 weeks later and after frustration trying to return it and the dress fit well I decided to keep it. I had clearly canceled the second dress. I then received a notice that they refused to cancel the order as they had already bought the material and started on the dress. This was not a custom dress and 4 weeks later. They also suggested I sell it here in the states and make money. The dress still arrived. I then again tried to return the dress and explained that this dress did not fit. Because I did not include a picture of myself in the dress which would reveal that my breast were more exposed than I am comfortable doing, I was not allowed to return the dress. Also, during the process I would explain why I wished to return the dress but the case was closed with little communication and before we could come to an agreement as to how to show the dress did not fit. This was with mediation through dhgate.
Hi Lorraine R.! This is Honey from DHgate Customer Service Center. We do understand that frustration you felt for this experienced that you encounter in our shopping site, surely we will be here to rectify the problem of you order. I have seen here that your orders' case was closed but we can still make an appeal about this for you have a point that you can't show the evidence clearly because of the private part of your body will be shown, so we will be sending a follow up report to them about this we will make sure that they will understand why the evidence is insufficient. You can also send a complaint through this link http://www.dhgate.com/complain/buyercomplain.do#pu1403-helptop-complaint. Rest assured this will be given immediate action the soonest possible of time. Thank you for your understanding.