lorraine h.

Peapod is a super service. They have a wide range of products including a branded product that's great for stocking up on staples. In 3 1/2 years I have never had a major issue with this company. The drivers are the friendliest people imaginable. Any small issue with a missing item has always been dealt with one point of contact, no arguments or long explanations necessary. Lots of promotions so you can usually get free delivery. Even in the dead of Winter when the walkways are tundras of snow and ice... the Peapod guys make it through with your order. That's five star service to me.

I had no issues with Instacart UNTIL I built my order on a store (where I normally have Instacart shop for me) sale brochure I received in my inbox. Some of the sale prices were amazing, i. E., 18 large eggs for $0.85 and Polish Ham@ $3 lbs. among others. When I unpacked my delivered order I saw that the discount had been applied to the items instore, however, Instacart charged me the FULL price without discount. I inquired and was told "Currently we are unable to honor in-store sales or promotions at this time." So although Instacart received the nearly $15 in promotional discounts they were unable to pass on that savings to me the hapless customer. Seems like that would not be a difficult technological hurdle to overcome in this point and click world.