lori r.

Initially I was very optimistic and placed an order on the 1st of September. I was then informed that one of my items was not in stock and would I mind waiting a week. I replied and said not a problem. A week later I emailed to ask them the status, they responded that the item was now in stock but another item was out of stock and they didn't know when they were getting it in. Very disappointing.

They did issue a refund for the one item and I was told the other items were shipped.

3 weeks go by and still no order. I email Sunny who says would I mind waiting a week there has been a delay. I say ok.

After a week I then use their online chat service and talk to Wency. After over 20 minutes on online chat Wency asks me to wait another week. I cave in and decide to wait a week.

Today (21 Oct) I chat to Lean, who tries to get me to wait another 2 weeks this time. I respond no and that I would like a refund. In all this time the status of the package hasn't changed since the 22nd September.

I am then informed that customer service cant arrange a refund that I will have to email Sunny again.

This website is a joke. Keep your money go with a more trusted site who can deliver.