I ordered several toys for my great niece for Christmas thru Walmarts site. They wouldn't deliver to my closest Walmart for some unknown reason so I had it delivered to the next closest one. One item was in stock and available immediatley, the rest had to come from the warehouse which took about a week. They kept sending me notices that the first item needed to be picked up. I called and checked to be sure they would hold it until all items came in and I was assured they would. When everything came in, my son in law picked it up. When he got it home, the warehouse shipped items were there but the in stock item wasn't. It turns out that even though all the items were ordered together, Walmart broke the order up into 3 invoices and no one at the pick up site caught it. Before I could call Walmart the next day, I got an email stating they had cancelled the order due to non pick up. I ended up ordering the toy through Amazon and it was delivered to my door. I won't be using Walmart online again.
Hi Lori! We are sorry to hear that the tracking information provided for your recent order seems to suggest it is stuck in Texas. OpenSky hosts thousands of different merchants, each of which is responsible for fulfilling their own orders, and we will need to check in with the merchant to confirm what is going on with your order. Please feel free to call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into this for you. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer.