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Ok, I have been a customer for a very long time and have purchassed MANY items, 3-4x they have canceled my order because item unavailable and many times they have shipped me WRONG item for a very coveted purchase but now after being a LOYAL customer for over 3 years they omitted an item from my shipment, on a purchsse of 4 items and have not refunded me as promised in many documented e-mails. They are unavailable by phone, ALL calls go straight to voicemail and have not responded to 4th email when resoultion by date certain passed. HORRIBLE customer service, had to contact credit card company for charge back.
Lori C.'s review of Groupon earned a Very Helpful vote
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That was my last time to use Groupon. I had a problem with redemption of my coupon. The place I...
Hi Lori,
I'm terribly sorry to hear of any trouble. Can you please send me a private message with the order details so I can personally look into this? I'll take care of it right away.
Thank you.
Best,
Jason Faria
Sr. Manager Customer Service