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Placed an order which 2 of the items shipped separately and took 3 weeks to get to me... In illinois... And they were sized for a large child and sent a complaint to rose gal and they never answered... I specified not to send any more items and return my money and they shipped them 2 days later anyway I also asked how to return the ones they sent as there is no return info anywhere and they ignored that
Lori A.'s review of Rosegal earned 4 Very Helpful votes
Lori hasn’t received any thanks yous.
Empty.
Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Lori,
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We have replied to your ticket, please check it and reply, hope we can solve this issue soon
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal Customer Service