loretta f.

If you order large orders will find that nearly half the items will be defective! It is truly a hit or miss with this company. It sucks to get the last of an item and love the style and the fit but its covered in spots, scratches or it has a broken zipper! I found this site after realizing that all these items come from the Zappos web site. I used to shop at Zappos until my bank account was taking a hit by the high prices. I think that maybe the items that are offered at 6pm are the returns and rejects from Zappos. Some times you may get lucky and find a keeper but that is far is far and few between. Yes 6pm has lower prices than Zappos but they are still pricey. You must pay for you own returns too. They do not price match even if the item goes on sale within 24 hours. You will sit on hold for no less than 10 minutes until you get a live person and then you will be placed on hold for another 5-10minutes depending on the issue. When you send something back you need to pay special attention to your account to make sure that the original form of payment and price is refunded or they will try to give you a "store credit". You need to check your credit card statement as well! Just because it states it has been refunded on your account does not mean that it really was! They do not do exchanges. Make sure you get tracking confo for all items you return! BOTTOM LINE... Unless you like to gamble... steer clear. If you don't mind all of whats listed... then shop on!